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Return Policy

General Return Policies

1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).

Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.

2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.

3. This return policy does not apply to our business resellers. Please contact us for additional instructions.

Replacement or Refund

Your satisfaction is of utmost importance to us. Upon arrivalof your package, it is suggested that you check the dress to make sure it hasbeen made in accordance with your order specifications. Please try on yourdress as soon as possible without altering, washing the dress, or removing thetag. Please note that you need to contact us to initiate the returning process.

If you are returning or exchanging dresses or accessories,please make sure they are in their original conditions - unworn, unwashed,unaltered, undamaged, clean, free of lint and hair and with tags intact andattached. You will be responsible for all return shipping costs.

Defective, Damaged or Mis-shipped Items

You are qualified to get a full refund if your items aredefective, damaged or mis-shipped. If you believe your items were damagedduring delivery, you must obtain "Proof of Damage" documentation fromyour delivery carrier, which should be included in your returned package.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, thefinished gown may vary by approximately one inch in either direction of thespecified measurements. To ensure that your dress will fit you perfectly, ourtailors have reserved additional fabric in the seams to allow minormodifications.

Size Deviation

If your dress size differs from the specifications of yourorder by more than one inch, you are encouraged to find a local tailor to makeadjustments. In this case, we will reimburse you up to 40% of the productpurchase price (excluding shipping cost). Should you choose this option, pleaseremember to request a receipt from your tailor. The copy of the receipt must beprovided to request reimbursement.

Item is the size you ordered but does not fit

Please understand that items that do not fit properly but inaccordance with the specifications you ordered cannot be returned or exchanged.Your option is to look for a local tailoring service at your own cost. Pleasenote that if your order specifications differ greatly from the final sizingrequest, resizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color ofthe pictures shown on the site. Slight color aberration may not mean that thedress is defective or mis-shipped. However, if you are positive that you havereceived the item in a wrong color, please contact Customer Service to see if areturn or refund is possible.

Items that cannot be returned or exchanged

1. No returns and no exchanges for personalized items.

2. No returns and no exchanges for perishables, earrings(including jewelry sets containing earrings), and personal care items(including lingerie, etc.) due to hygienic reasons.

Return Process

1. Submit a return request at Contact Us to Customer Servicewithin 7 days upon receiving your order. Please include an explanation andphotographs stating the reason for your return.

We reserve the right not to accept the returns without priorapproval from our Customer Service.

2. Once our Customer Service has approved your request, wewill provide you with a return address as well as a Product Return Form thatmust be filled in and included with your return. Please send the item(s)through your local post office within 3-5 business days upon receiving thereturn form. Please keep the tracking number safe.

3. All the return item(s) will go through inspections. Wewill process the refund when we confirm that the product has the problems youmentioned. Once the refund has been processed by us, it usually takes 10-15business days for the funds to be credited to your account, depending on yourbank or payment service. Your bank or payment service may levy a smalltransaction charge.

Please Note: we reserve the right not to process the refundif they are returned in unacceptable condition.